ULB Services by NIC                                    Project For Urban Local Bodies

                                                       Jammu & Kashmir - Online Birth Certificate

Complaint and Grievances Monitoring System

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  • Online/ Offline Registration of the complaint
  • Assurance of acknowledgement
  • Forward complaints to concern Head of Department
  • Capturing of status of the complaint till it is resolved
  • Generate reminder if not resolved
  • Generation of necessary reports for proper monitoring and administrative purpose
  • The source of the complaint can be ,Call Center, Written( Hand Over), Portal, Written( Postal) , Oral
  • SMS Alert / Status can be given to citizen as well as concerned officer
  • Mail to citizen
  • Can link with other software like property tax
National Portal Of India
Housing and Urban Development Jammu & Kashmir